1. Zones & Carriers

• Area served : Metropolitan France (excluding overseas departments and territories).
• Carrier : international carrier, assigned according to the order, with tracking .
• Name of the method displayed at checkout : “ Express Delivery ” (priority preparation).

2. Deadlines & cut-off

• Preparation/shipping : 1–3 business days .
• Cut-off : 12:00 (CET/CEST) for possible same-day shipping.
• Estimated transit time : 15–25 working days (international standard).

The indicated delivery times are estimates and may vary (periods of high activity, security checks, events beyond our control).

3. Delivery costs

• Metropolitan France : €0 (free delivery) .
• No additional delivery charges in France : VAT and duties are covered by VIVAZZ LLC , regardless of the order amount. For orders over €150 , shipping is handled under Incoterm DDP (no payment required from the recipient).

4. Tracking & Receipt

• Tracking : You will receive a tracking number by email upon shipment.
• Delivery address : Please ensure you provide a complete and accurate address (name, number, street, postal code, city). Once submitted, changes may no longer be possible.
• Reception : in case of absence, the carrier can reschedule a delivery or leave at a collection point.

5. Delivery incidents

If your package is delayed or damaged , please contact us as soon as possible at info@velavici.com with your order number and, if applicable, photos of the packaging/product. We will open an investigation with the carrier.

• Package not received : report within 7 days after the estimated delivery date to allow time for investigation.
• Damaged package : keep the packaging and provide photos for the case investigation.

6. Quick FAQ

The shipping method is called “Express Delivery”, but the transit time is indicated as 15–25 days?
Yes: "Express" describes our priority preparation (1–3 days) . Standard international transit remains 15–25 business days , with tracking and free delivery .

Are there any delivery charges?
No. In France, no additional charges (VAT/duties) are requested from the recipient, regardless of the amount; VIVAZZ LLC assumes these costs (DDP over €150).

7. Contact

Customer service: info@velavici.com (Mon–Fri 9am–6pm CET/CEST)