1. Our story

Vela Vici is the trading name of VIVAZZ LLC . Since our inception, we have emphasized quality, clarity of information, and customer satisfaction.

Website: velavici.com

2. Our mission & values

• Specialists in orthopedic shoes for women and men , combining orthopedic comfort , improved posture , lightness and breathability .
• Price transparency : display prices in euros inclusive of VAT , regardless of the amount (e.g. €50 or €1,000 inclusive of VAT).
• No surprises : no delivery charges in France .
• Human customer service : responses generally within 24–48 working hours by email.
• Security : secure payments (TLS/HTTPS, 3-D Secure when required).

3. Our commitments (in brief)

• Price inclusive of VAT — the total at checkout corresponds to the displayed price.
• Free delivery in France — €0 shipping costs and no delivery charges (DDP > €150).
• Returns within 30 days — prepaid label, refund within 14 days after receipt/proof of shipment.
• Secure payments — Visa, Mastercard, American Express, Apple Pay, Shop Pay.
• Quality & comfort — a selection of models designed for foot support and everyday comfort.

4. Our collections

• Men's orthopedic shoes — bestsellers and new arrivals.
• Women's orthopedic shoes — comfort and style for everyday wear.
• Best sellers — models highly recommended by our customers.

Our selection emphasizes stability, arch support, and breathable materials for extended use.

4. Logistics & Delivery

In mainland France, delivery is free. The option displayed at checkout is " Express Delivery ": priority preparation 1–3 business days , then standard international transit 15–25 business days with tracking.

For orders > €150 , we ship DDP so that you do not have any fees to pay upon delivery.

More information: Delivery & shipping .

5. Returns & Guarantees

You have 30 days to change your mind (returns with prepaid label, refund within 14 days of receipt/proof of shipment). See: Returns & Refunds .

The statutory guarantees (2-year conformity and hidden defects) apply according to regulations. Details: Terms and Conditions .

6. Trust, data & cookies

• Legal notice
• Privacy Policy (GDPR)
• Cookie Policy

To delete your data or exercise your rights, contact us: info@velavici.com . CMP: Shopify Privacy with Consent Mode v2.

7. Contact details

Email: info@velavici.com — Hours: Mon–Fri 9am–6pm (CET/CEST)