Refund policy

Important Information

You have 30 days to initiate a return.
Once your refund request has been processed, we’ll issue your refund within 14 days.
No restocking fees apply.
To obtain the return address, please contact customer service.

Return Policy
You may initiate a return within 30 days of receiving your package. To be eligible for a return or refund, items must be unused and in their original packaging.

To start the return process, contact our customer service team at support@velavici.com. We will get back to you with the return form and address.

Return Shipping Costs
You are responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost returns.

Damaged Package?
If your package arrives damaged, please take a photo of the packaging and its contents immediately as proof. Then email it to support@velavici.com along with your order number so our customer service team can assist you.

Refunds
Once we receive and inspect your return, we will notify you by email whether it has been accepted. If approved, you can expect your refund within 14 days, using the same payment method used for your purchase.

If your refund is delayed, please check with your bank or payment provider. If they’re not the cause, contact us at support@velavici.com.

Email:
support@velavici.com