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Remise appliquée automatiquement dans le panier – sans besoin de coupon.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To begin the return process, you can contact us at the following address: info@velavici.com
It takes between 1 and 3 business days to process and ship your order after it has been placed.
You will receive a shipping confirmation email containing your tracking number as soon as your order leaves our logistics center.
Delivery to the European Union 🇪🇺
We deliver to member countries of the European Union, including France, Belgium and Luxembourg.
The estimated delivery time is between 5 and 10 working days after order confirmation.
Delivery to countries outside the European Union 🌍
For destinations outside the European Union, the delivery time is estimated between 15 and 25 working days, depending on the country and local logistics.
OUR GOAL: YOUR DAILY COMFORT
At Vela Vici, we believe that every step should be a source of well-being.
Our mission is to offer orthopedic shoes that combine comfort, style and technology, in order to relieve your pain and improve your posture.
Because taking care of your feet is taking care of your life.
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Preparation/shipping: 1–3 business days (cut-off 12:00 CET/CEST ).
Estimated transit time: 15–25 working days (international standard).
Free delivery in France with tracking information provided by email.
No additional charges (VAT/duties) on delivery ; for orders > €150 , we ship DDP .
Yes, we deliver to mainland France . The delivery method displayed at checkout is "Express Delivery" : priority preparation 1–3 business days , then transit 15–25 business days with tracking. Free delivery with no additional charges .
Write to us at info@velavici.com . Hours: Mon–Fri 9am–6pm (CET/CEST) . Response time: 24–48 business hours .
See also Customer Service / Contact .
